Welcome to KIDS Mediation Service

Welcome to KIDS' award winning Special Educational Needs and Disability (SEND) Mediation and Disagreement Resolution Service. Our service is free of charge for families and is for children and young people with SEND (or who may have SEND) age 0 to 25.

KIDS is a leading and highly regarded provider of this service to around 50 local authorities across England since 2002. We are unique due to being a national charity with over 50 years’ experience in the field of special educational needs and disability.  

SEND Mediation and Disagreement Resolution is a statutory requirement for local authorities. It is a quicker and less formal way to resolve disagreements than going to Tribunal, saving time and pressures for all involved and it can help re-build relationships that may have broken down. Families who are not happy with the outcome of Mediation can still make an appeal to the Tribunal.

We offer a high quality, fully impartial and professional service. We have the expertise and knowledge to help people work together to resolve disagreements quickly and with very little paperwork, finding solutions that are right for the child or young person.

To speak with a member of our friendly team on 03330 062 835 (option 1) or visit our contact page.

If you are a parent, carer or young person, you can  watch this video    to get a better understanding of the Mediation process.


Covid update 

Our Mediation services continue to be provided during this public health emergency. Virtual mediations are arranged quickly either by video link or telephone conference and are working well. We can also arrange mediations in other ways if you are not comfortable with either video or telephone conference meeting.

Find out how KIDS is responding to Covid   


Parent supported:

"KIDS has been incredibly accessible during this difficult time and have managed to keep the service running and always answering queries promptly. This really has made the difference to families like mine."