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SENDIASS stands for Special Educational Needs and Disabilities Information Advice and Support Service.

This is the SENDIASS service for people living in Lewisham.

It’s a free, impartial, and confidential service offering information to young people with special educational needs and disabilities (SEND) and to their parents and carers.

What we do

We are a free, confidential and impartial service, offering information, advice and support to parents and carers of children and young people with SEND.

Our experienced team of local advisors also provide this independent advice directly to young people aged 16 up to 25 years with SEND.

We understand it can be difficult at times. Our approach is to empower parents, carers, and young people by providing you with confidential information and support on all matters relating to SEND. We can support you to understand your rights and offer guidance on the legal framework that all schools and local authorities adhere to.

We aim to empower our parents, children and young people to participate in any decision-making processes and assist you to make informed decisions.

Types of support

We can provide information and advice on all matters relating to SEND including:

  • Information regarding the local offer, local policy and SEN/ disability law from independently trained staff
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation
  • Personalisation of personal budgets
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal.
Who is it for?

Families of young people aged 0 – 25 with special educational needs and disabilities. The service is open to parents and carers, and to young people themselves.

When is it open?

We are open Monday to Friday 9.00am – 5.00pm.

How much does it cost?

The service is free to access.

How do I contact you?

Contact us using the digital referral form below or emailing us at

Drop-in sessions

We offer face-to-face drop-in sessions every month. Sessions are free, confidential, and no appointments are necessary. Just pop in to have a chat – we’ll be happy to see you!


The Kaleidoscope Centre, 32 Rushey Green, London SE6 4JF


  • Wednesday 8th May: 11:00am-1:00pm
  • Wednesday 5th June: 10:00am-12pm
  • Wednesday 10th July: 10:00am-12pm
  • further dates to follow

Information & advice

Our advice guides offer information on a wide range of topics relating to special educational needs and disabilities.


Understanding SEND

An introduction to SEND for people at the start of their SEND journey


National organisations

National organisations that provide support for families with Special Educational Needs and Disabilities.


Who’s who in SEND

A guide to the titles and roles of various professionals you might come across in your SEND journey.


SEND Glossary

There are lots of abbreviations used in the world of Special Educational Needs and Disabilities. Find explanations of the most common ones in our glossary.


What are Special Educational Needs?

Read out guide if you want to find out what special educational needs are.


The Local Offer

Find out what a Local Offer is and how it can help you find services for special educational needs and disabilities.


School meetings

Attending a meeting about your child at school can be difficult. Find out how to get the most from school meetings.


School refusal

How to support a child who is refusing to go to school.


Personal budgets

Explore the range of personal budgets available to families of children and young people with SEND.


Choosing a primary school

Top tips on choosing a primary school for a child with special educational needs or disabilities.


SEND support in schools

Schools are required to provide support to young people with SEND. Find out more in this guide.


SEN Funding

Schools receive funding to support children with SEN. Find out how you can ensure your child gets the support they need.


SEND in early years

Discover the support that is available in the early years for children with special educational needs and disabilities


School exclusions

Find out when and how school exclusions can happen and what your rights are if you or your child is excluded.


Transitioning to adulthood

Navigate the transition from childhood to adulthood.


Appealing to the SEND Tribunal

If you want to appeal a decision in your EHC Plan you need to appeal to the SEND Tribunal. This guide shows you how.

Local contacts

Lewisham's Local Offer page

The Local Offer is your one-stop directory of SEND services in Lewisham.

SEND Mediation Service

Mediation is a free dispute resolution service for families who disagree with a decision that the local authority has made. Kids also provides the mediation service for Lewisham.

Contact: the charity for families with disabled children

Contact is a charity for families with disabled children. They support families, bring families together and help families take action for others.

Time to Talk Next Steps

Support for people aged 16 – 26 with additional support needs who are experiencing anxiety, isolation and are unsure about the future.

Specialist Services available to schools in Lewisham

Lewisham’s council’s website give details of all services that are available within schools

Lewisham's Early Help Service

Information about Lewisham’s early help services and the targeted parenting support service, Family Thrive.

Please visit IPSEA's website

IPSEA is a charity which offers legal advice, support and training to ensure children and young people with SEND access the right education.

Family Fund Charity

Family Fund is a charity providing grants for disabled children and their families.

Lewisham Parent Carer Forum

Lewisham Parent and Carer’s Forum provide an opportunity for parents and carers to express their views and input into the planning and delivery of SEND services.

YoungMinds | School Anxiety and School Refusal | a Parent Guide to Support

Is your child suffering from School Anxiety and School Refusal?
if so, please click on this Guide to Support | YoungMinds

A link to IPSEA's advice on the Annual Review Process

The local authority (LA) must review your child’s EHC plan annually. This is a statutory process of looking at your child’s needs, the provision required to meet those needs and the outcomes specified in the EHC plan, the process is only concluded once parents/carers have received the LA’s decision letter.

Lewisham Council – Get help with mental health

A link to Lewisham Council’s advice on what to do if you are worried about somebody’s mental health.​​ If you have safeguarding concerns, pls call the Multi-agency Safeguarding Hub (MASH) who provide a single point of access to the services that help keep children safe, Telephone: 020 8314 6660

A Lewisham parent says

“I would not have been able to go through this process without the support of Lewisham SENDASS. The support I received was amazing. I had one-to-one sessions with a professional worker who supported me step by step through the whole process. Being Dyslexic myself, I would not have been able to support my son with trying to get an EHC Plan.”

Contact us

You can contact us by filling in the form below or by phone, email, or by sending us a message via our Facebook page.

We are open Monday to Friday 9.00am to 5.00pm.

We aim to respond to all queries within 3 working days.

Impartiality and quality

Lewisham SENDIASS is a completely independent and impartial service. For more information about how we ensure impartiality and confidentiality please read our SENDIASS policies.

Our SENDIAS services strive for the highest quality. The government publishes Minimum Standards for SENDIASS. Kids aims to meet and exceed those standards in all our work. Our staff are all highly experienced and knowledgeable. They receive regular training and updates on all aspects of SEND policy and law and have a detailed knowledge of Lewisham education services so they can advise you on your family’s rights and options.