Quality and safety is at the heart of everything we do. Our policies and procedures set out how we carry out our work. They are the rules we follow to ensure that we do our work fairly, consistently, and to a high standard. You can read our SENDIASS policies and procedures below.
Our main website has more information on the work of our Assurance, Safeguarding and Safety at Kids team who are dedicated to ensuring standards and compliance.
How we keep your information confidential
Kids SENDIAS services are committed to respecting the rights of service users to confidentiality when seeking advice. This is achieved by keeping the personal details, including any sensitive information, of any service user or their child confidential; the exception to this would be in the case of a safeguarding concern.
How we ensure we are impartial
Kids understands that access to impartial information empowers parents, carers, children and young people to make decisions about their lives. SENDIAS services provide this without taking on the role of advocate.
How we keep children, young people and adults safe
As an organisation working with children and young people, Kids has a clear commitment to safeguarding.
Kids recognises that, as an organisation working primarily with disabled children and young people, those individuals we work with may have additional vulnerabilities and barriers to reporting abuse. Kids will actively promote a child-centred approach to safeguarding which will include supporting children and young people to use their preferred communication means to enable them to be safe and ensure their welfare needs are met.
Kids also acknowledges its responsibility to ensure that adults should be as equally protected as children from abuse.
How you can provide feedback or make a complaint
Kids places a strong emphasis on providing the highest quality service possible. We welcome and value all feedback, positive and negative, as this enables us to listen, learn and to improve what we do and how.
How we make sure you can access information
The purpose of this policy is to make sure Kids has a clear, consistent and fair approach to the provision of accessible, inclusive information and communication support for people who need it. It aims to ensure people making contact with Kids and/or using its services receive information in formats they can access and understand and that they receive appropriate support to help them communicate.
How we support the mental health of young people aged 16 years and over
Kids works with children and young people up to the age of 25. Kids’ organisational values and working practices are to support all children and young people regardless of age to develop the confidence and ability to make informed decisions and choices that affect them and others. This policy relates to young people aged 16 years and over and demonstrates our commitment to the Mental Capacity Act 2005 (MCA) and the best practice guidance within it.