Croydon Special Educational Needs and Disabilities Information Advice and Support Service or SENDIASS is a free, confidential and impartial service for parents and carers, children and young people (up to 25 years).

How does the service work?

The type and range of support offered includes:

  • Information regarding the local offer, local policy and SEN/ disability law from independently trained staff
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation
  • Personalisation of personal budgets
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal

Who is the service for?

Families involved in the new Education Health and Care assessment and planning process and those transferring from Statements of SEN and Learning Difficulty Assessments over to an Education, Health and Care Plan.

Young people 16 and over can access the service in their own right or with the support of their parents.

How much does it cost?

This service is free.




School Holidays

Monday 10:00-17:00 10:00-17:00
Tuesday 10:00-17:00 10:00-17:00
Wednesday 10:00-17:00 10:00-17:00
Thursday 10:00-17:00 10:00-17:00
Friday 10:00-17:00 10:00-17:00
Saturday Closed Closed
Sunday Closed Closed

How to access this service:

KIDS operate an open referral system for this service.  Parents can ring or e-mail to make a referral into the service.


Phone: 0208 663 5630 / 5631
Email: [email protected] 
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For more information: Visit Croydon Local Offer

For Croydon's Mediation service visit

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