Complaints form

Please use this form if you wish to make a complaint to Kids.

We will contact you within 5 working days to discuss your complaint and provide you with a full response within 28 working days from the time your complaint is received. We look forward to resolving this matter with you. If you do not hear back from us regarding your complaint, please email

You can read more details of how we deal with complaints on our Feedback and Complaints page.