Wiltshire SENDIASS (formerly WISA) is the statutory information, support and advice service for Wiltshire. We offer free, independent and impartial information relating to education, health and social care for children and young people (0-25) with Special Educational Needs and/or disabilities (SEND), and their families, to empower them to make appropriate and informed choices. 

We work to the Minimum Standards for SENDIASS and our team of senior practitioners are able to support, inform and advise on the basis of legal training and a detailed knowledge of Wiltshire education.

How does the service work?

Our experienced team, based in Trowbridge, provides this individual support in a number of ways:-

  • We can discuss your views and concerns and support you to express them in writing. We can also facilitate meetings with school or the Local Authority.
  • We can support children and young people to express their views regarding their education including separate support for young people over 16 if requested.
  • We can help you to understand your rights in terms of SEND legislation.
  • We can assist you with forms, letter writing, and looking through reports and other paperwork in relation to your child’s education. 
  • We can support you around My Support Plans, Education Health and Care Plans (My Plans) and Annual Reviews. We can also advise around personal budgets and home education.
  • We can support you around the appeals process and around mediation or tribunal.
  • We can facilitate meetings with Education Officers and Health and Social Care professionals to try and resolve issues before mediation and tribunal.
  • We can support you if your child is being excluded and has a Special Educational Need and/or disability.
  • We can signpost you to other services and organisations including the Wiltshire Parent Carer Council (WPCC) who may be able to support you, and talk to you about the Local Offer. We work closely with the WPCC to ensure parents and young people are given the opportunity to share their collective experiences to positively impact on decisions about local SEND services.




Monday 09:00-16:00
Tuesday 09:00-16:00
Wednesday 09:00-16:00
Thursday 09:00-16:00
Friday 09:00-16:00
Saturday Closed
Sunday Closed

How to access this service:

Parents and families can self refer themselves to access this service using the contact details below.



Phone: 01225 307455

Email: [email protected]

For Wiltshire's Mediation service visit

Wiltshire local offer

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