The Special Educational Needs and Disabilities Information Advice and Support Services offer information, advice and support for parents and carers of children and young people with special educational needs and disabilities (SEND). This service is also offered directly to young people.

The service is free, impartial and confidential.

KIDS SENDIASS have developed resources providing information and advice for parents, carers, professionals and young people.

It is a legal requirement that all local authorities have a SENDIAS service and KIDS provide a number of these services across the country. Each KIDS SENDIAS service has a local page with their contact details, local information and local resources.

Find your local SENDIASS service here


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My SENDIASS for young people aged 16 - 25 with Special Educational Needs or Disabilities. 

Find out more about the SENDIAS minimum standards and our policies

Visit the links here for latest COVID-19 updates and resources.

What is school refusal?

School refusal is, the refusal by a child to go to school. When children completely refuse to go to school, extreme fear and anxiety are often a big reason why.

What to look out for?

  • Refusal to go to school in the morning
  • Leaving or running away from school during the school day
  • Tantrums and outbursts, especially in the morning
  • Threats to harm themselves if they've made to go to school
  • Physical symptoms like headaches, stomach aches, panic attacks and diarrhoea
  • Extreme clinginess: not wanting to be alone in a room
  • Sleep disturbances

How can I help my child?

Tackle it early - The longer you delay approaching the situation, the deeper it becomes.

Talk to your child - Listen to their fears and respect their feeling. This will help with identifying the problem.

Speak to the school - Talk to your child's school and work together to support your child getting back to school.

Be mindful of your own emotions - Children are like sponges and can sense your own anxieties. Try and be positive about them going to school.

Maintain a routine - Maintaining a good routine can help prepare your child for school and allows them to know what to expect. 

Motivate your child - Depending on your child's age they can respond well to motivation and encouragement through sticker charts.

Delayed goodbyes - Do not delay goodbyes, as this can make it harder for your child.

Read our full school refusal guide here

View our school refusal infographic here

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