Special Educational Needs and Disabilities Information Advice and Support Service or SENDIASS is a free, confidential and impartial service for parents and carers, children and young people (up to 25 years).  The type and range of support offered includes:


  • Information regarding the local offer, local policy and SEN/ disability law from independently trained staff
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation
  • Personalisation of personal budgets
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal

Our SENDIASS services:

National organisations that can support families:

We work collaboratively, from policy into practice, to ensure the best outcomes for children and young people.

The advisers at Information, Advice and Support Services are friendly and will always do their best to help.  There are lots of different ways to talk to them.

We help children and young people with special educational needs and disabilities across England get the appropriate education, training and support which they are entitled to under the law.

We support families with the best possible guidance and information.  We bring families together to support each other.  And we help families to campaign, volunteer and fundraise to improve life for themselves and others.

A ‘light touch’ introduction to the Equality Act aimed at young people. As part of the "Right to Participate" project, funded by the Legal Education Foundation, Disability Rights UK has created a short animation about the Equality Act

Useful links/downloads 

CDC EHC plans good practice guide.pdf

Special educational needs and disabilities guide for parents and carers.

Mini guide to the SEND Code of Practice

Guide for young people aged 16 to 25 on how to resolve SEND disagreements

Parent carer webinar, single route of redress national trial