The Special Educational Needs and Disabilities Information Advice and Support Services offer information, advice and support for parents and carers of children and young people with special educational needs and disabilities (SEND). This service is also offered directly to young people.

The service is free, impartial and confidential.

KIDS SENDIASS have developed resources providing information and advice for parents, carers, professionals and young people.

It is a legal requirement that all local authorities have a SENDIAS service and KIDS provide a number of these services across the country. Each KIDS SENDIAS service has a local page with their contact details, local information and local resources.

Find your local SENDIASS service here


We are part of the



My SENDIASS for young people aged 16 - 25 with Special Educational Needs or Disabilities. 

Find out more about the SENDIAS minimum standards and our policies

Visit the links here for latest COVID-19 updates and resources.

Coronavirus Update     Young People     Useful Information

Welcome to Richmond and Kingston Special Educational Needs and Disabilities Information Advice and Support Service or SENDIASS. It is a free, confidential and impartial service for parents and carers, children and young people (up to 25 years).

LATEST NEWS! Information and advice regarding Returning to School

We have lots of free SEND resources available covering topics including 'Understanding SEND', 'SEND Support in School' and 'Education, Health and Care Plans'. Click here to see all the resources.  

How does the service work?

The type and range of support offered includes:

  • Information regarding the local offer, local policy and SEN/ disability law from independently trained staff
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation
  • Personalisation of personal budgets
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal
  • Provide advice and support around applications and Mandatory re-considerations for Disability Living Allowance (DLA) and Personal Independence Payments (PIP)

Who is the service for?

The service is for parents who have a child/children up to the age of 25 that has/have Special Educational Needs and young people aged 16-25 who have Special Educational Needs. Young people 16 and over can access the service in their own right or with the support of their parents.

How much does it cost?

This service is free.




School Holidays

Monday 10:00-17:00 10:00-17:00
Tuesday 10:00-22:00 10:00-22:00
Wednesday 10:00-22:00 10:00-22:00
Thursday 10:00-17:00 10:00-17:00
Friday 10:00-17:00 10:00-17:00
Saturday Closed Closed
Sunday Closed Closed

How to access this service:

KIDS operate an open referral system for this service.  Parents can ring or e-mail to make a referral into the service - if your call is not answered, please leave a message and we will return your call. 

We need your help - Please give us feedback about our website.  


Phone: 020 3793 9596
Email: [email protected] 
Visit our Facebook page 


Kingston Office: Moor Lane Centre Moor Lane, Chessington, KT9 2AA
Richmond Office: 20 Windham Road Richmond, London, TW9 2HP

Young People

The law says young people have the right to get information, advice and support for themselves.

Richmond and Kingston SENDIASS work with young people aged 16 - 25 who need extra help because of special educational needs, a disability or health needs.

Our service is free.

You can use our service on your own or with your parents or carers.

Our service is impartial. This means we will not tell you what to do but give you the information and support to help you make your own choices.

Our service is confidential. This means we will not tell other people what you have said unless you  have agreed that they can or you are at risk of being hurt.


Useful Information

Visit Richmond and Kingston local offer

Visit Richmond and Kingston's Mediation service 

 Contact is a charity for families with disabled children. They support families, bring families together and help families take action for others.

 The IASSnetwork provide information, advice and support to children and young people with SEND and their parents.

 IPSEA is a charity which offers legal advice, support and training to ensure children and young people with SEND access the right education.

 Family Fund is a charity providing grants for disabled children and their families.

Coronavirus update:

Due to government guidance we are working from home and continuing to offer our service via e-mail and ‘phone: [email protected] and 020 3793 9596

Support for families during Coronavirus Lockdown 3:

Accessing SENDIASS during Covid 19 lockdown

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