Richmond and Kingston Special Educational Needs and Disabilities Information Advice and Support Service or SENDIASS is a free, confidential and impartial service for parents and carers, children and young people (up to 25 years).

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How does the service work?

The type and range of support offered includes:

  • Information regarding the local offer, local policy and SEN/ disability law from independently trained staff
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation
  • Personalisation of personal budgets
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal
  • Provide advice and support around applications and Mandatory re-considerations for Disability Living Allowance (DLA) and Personal Independence Payments (PIP)

Who is the service for?

The service is for parents who have a child/children up to the age of 25 that has/have Special Educational Needs and young people aged 16-25 who have Special Educational Needs. Young people 16 and over can access the service in their own right or with the support of their parents.

How much does it cost?

This service is free.




School Holidays

Monday 10:00-17:00 10:00-17:00
Tuesday 10:00-22:00 10:00-22:00
Wednesday 10:00-22:00 10:00-22:00
Thursday 10:00-17:00 10:00-17:00
Friday 10:00-17:00 10:00-17:00
Saturday Closed Closed
Sunday Closed Closed

How to access this service:

KIDS operate an open referral system for this service.  Parents can ring or e-mail to make a referral into the service - if your call is not answered, please leave a message and we will return your call. 


Phone: 020 3793 9596
Email: [email protected] 
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Kingston Office: Moor Lane Centre Moor Lane, Chessington, KT9 2AA
Richmond Office: 20 Windham Road Richmond, London, TW9 2HP

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Coronavirus update:

Due to government guidance we are working from home and continuing to offer our service via e-mail and ‘phone: [email protected] and 020 3793 9596
Visit the link here for latest COVID-19 updates and resources.

Accessing SENDIASS during Covid 19 lockdown