SENDIASSThe Special Educational Needs and Disabilities Information Advice and Support Services offer information, advice and support for parents and carers of children and young people with special educational needs and disabilities (SEND). This service is also offered directly to young people. The service is free, impartial and confidential. KIDS SENDIASS have developed resources providing information and advice for parents, carers, professionals and young people. It is a legal requirement that all local authorities have a SENDIAS service and KIDS provide a number of these services across the country. Each KIDS SENDIAS service has a local page with their contact details, local information and local resources. Find your local SENDIASS service here . We are part of the . . My SENDIASS for young people aged 16 - 25 with Special Educational Needs or Disabilities. Find out more about the SENDIAS minimum standards and our policies Visit the links here for latest COVID-19 updates and resources. London Stockport Yorkshire & Humber Warwickshire Wiltshire My SENDIASS Case Studies & News About us Policies and Procedures How we keep your information confidential KIDS Confidentiality Policy & Procedures for Information and Advice Services (SENDIASS) KIDS SENDIAS services are committed to respecting the rights of service users to confidentiality when seeking advice. This is achieved by keeping the personal details, including any sensitive information, of any service user or their child confidential; the exception to this would be in the case of a safeguarding concern. How we ensure we are impartial KIDS Impartiality Policy for Information and Advice Services (SENDIASS) KIDS understands that access to impartial information empowers parents, carers, children and young people to make decisions about their lives. SENDIAS services provide this without taking on the role of advocate. How we keep children, young people and adults safe KIDS Safeguarding and Child Protection Policy and Procedure As an organisation working with children and young people, KIDS has a clear commitment to safeguarding. KIDS recognises that, as an organisation working primarily with disabled children and young people, those individuals we work with may have additional vulnerabilities and barriers to reporting abuse. KIDS will actively promote a child-centred approach to safeguarding which will include supporting children and young people to use their preferred communication means to enable them to be safe and ensure their welfare needs are met. KIDS Safeguarding Adults Policy and Procedure KIDS acknowledges its responsibility to ensure that adults should be as equally protected as children from abuse. How you can provide feedback or make a complaint KIDS Comments and Complaints Policy KIDS places a strong emphasis on providing the highest quality service possible. We welcome and value all feedback, positive and negative, as this enables us to listen, learn and to improve what we do and how. How we make sure you can access information KIDS Accessible Information & Communication Policy The purpose of this policy is to make sure KIDS has a clear, consistent and fair approach to the provision of accessible, inclusive information and communication support for people who need it. It aims to ensure people making contact with KIDS and/or using its services receive information in formats they can access and understand and that they receive appropriate support to help them communicate.