Skip over main navigation
  • Sign up
  • Log in
  • Basket: (0 items)
KIDS
  • Young zone
  • Common questions
  • Facebook
  • Twitter
  • linkedin
  • YouTube
  • Instagram
Donate Careers
searchBox
  • Twitter
Menu
  • About us
    • Our Service Standards
    • What we do
    • Our team
      • Patrons
      • Governance
      • Senior management
    • Working in partnership
    • Contact us
    • Staff Zone
    • Careers
  • Our services
    • Information, Advice & Family support
    • Play and Social
    • Learning and Development
    • National Projects
    • Mediation
    • CQC ratings
  • Get involved
    • Ways to donate
    • Events
      • Running events
      • Cycling events
      • Obstacle races
      • Swims
      • Skydives and Abseils
      • UK treks
      • Overseas challenges
      • Special events
    • Fundraise
    • Corporate support
    • KIDS Lottery
    • Volunteer
  • Latest
    • Appeals
    • News
    • KIDS Blog
  • 50th anniversary
  • SENDIASS
  • Admin
    • Log in
  • Basket: (0 items)
  • Our service standards
  1. About us
  2. Our Service Standards

Our service standards

KIDS is committed to delivering a consistently high level of service throughout our extensive and diverse range of provision. We do this by:


• Working closely with families, young people and funders to fully understand their needs and meet their requirements,
• Complying with relevant statutory and regulatory requirements
• Ensuring our services meet national standards of good practice
• Achieving ‘good’ or better results in all external assessments
• Conducting our business in a way that reflects our core values
• Ensuring our people have the training and skills to support the delivery of high quality services 
• Establishing systems and processes that enable us to measure and evidence what we do, and
• Promoting continuous improvement and knowledge sharing

KIDS' approach to quality is underpinned by a set of guiding principles:

• Ensuring a person centred approach to the care and support of each individual
• Ensuring our activities and environments are safe, well maintained and fit for purpose
• Enabling the people we support to set customer standards and involving them in review and auditing processes
• Adopting outcome focused working and evidence based practices
• Deploying comprehensive policies, procedures and guidance which define standards and detail how these agreed levels of service are to be achieved
• Being open, transparent and trustworthy in all our dealings and communications both within KIDS and in our external relationships

Read our Quality Assurance Policy

Health and Safety

KIDS recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level. You can read our Health and Safety Statement here.

KIDS retains the services of Peninsula to support with our Health and Safety Management.

COVID-19 Response

KIDS takes the safety of our Children, Young People, Families and Staff very seriously and  we have been continuously reviewing government COVID-19  guidance and adapting practice in line with this to ensure that our services can manage any risks in the most appropriate way. All staff have received additional training and PPE where needed.  All services and settings have COVID-19 Risk assessments in place, which set out the measures we will be taking.

Please contact your local service or our Health and Safety lead Steve Watkins for more information.

COVID-19 Certificates

Staying COVID-19 Secure 

COVID-19 Secure Workplace certificate

Safeguarding 

KIDS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All children and young people we work with must, at all times, feel safe. 

As part of our commitment to safeguarding KIDS has a safeguarding board with representatives from all parts of the organisation. The board meets regularly to review policy and practice and disseminate learning and good practice. KIDS has a  designated  safeguarding lead at director and at trustee level. 

KIDS follows safer recruitment principles and all staff and volunteers working with children, young people or families have DBS checks, regular supervision and safeguarding training. 

We work closely with families and co-operate fully with other agencies to take all reasonable steps to minimise the risks of harm to a child or young person’s well-being. We recognise that not all risks can be eliminated so we must operate in an atmosphere of safe uncertainty. This means that children and young people must feel secure and safe in the face of reasonable risks but should never be knowingly or unknowingly put in a position of significant harm or abuse.

To read our safeguarding policies please clink on the links below.

Feedback and complaints policy

Safeguarding Children and Young People Policy

Safeguarding Adults Policy

Disclosure and Barring Service Policy

Whistleblowing Policy

Recruitment 

Recruitment and Selection Policy

Recruitment Terms and Conditions

Recruitment Guidelines 

Video - Guidance on Right to Work & DBS

KIDS is a disability Confident Committed Employer and we have committed to: 

  • Ensure our recruitment process is inclusive and accessible:
  • Communicate and promote vacancies:
  • Offer an interview to disabled people
  • Anticipate and provide reasonable adjustments as require
  • Support any existing employee who acquires a disability or long term health
  • condition, enabling them to stay in work
  • At least one activity that will make a difference for disabled people.

Download our certificate

How we manage your data 

General Privacy Policy 

Privacy Notice for Children, Young People and Families using our services

Privacy_statement_easy_read.pdf 

HR Data Protection Policy

Inspection 

KIDS services are regularly monitored and evaluated by national regulatory bodies.  

Ofsted

Ofsted is the Office for Standards in Education, Children’s Services and Skills. It is the independent regulator of services that care for children and young people, and services providing education and skills for learners of all ages. Ofsted undertake regular monitoring and inspection of the following KIDS services:

  • Nursery education
  • After school, weekend and holiday clubs
  • Adventure Playgrounds
  • Residential care and holiday schemes

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

CQC undertake regular monitoring and inspection of our services where we provide personal care and support within the home.

View our CQC ratings here 

External Accreditation

Where appropriate we seek and attain external accreditation for the services we provide.

British Quality Foundation 

KIDS became a bronze member of the British Quality Foundation in May 2016. The BQF is the premier membership organisation representing excellence and performance improvement in the UK.

Our membership is the first step in working towards the EFQM Excellence Model.

Civil Mediation Council

KIDS is a member of the Civil Mediation Council which promotes the highest standards of skill, conduct and integrity in mediation.

Standards and Codes of Practice

The range of standards and codes of practice KIDS services comply with are:

  • Statutory Framework for the Early Years Foundation Stage
  • Childcare Registration Regulations
  • Fundamental Standards for Health and Social care
  • Children’s Home Regulations and Standards (England)
  • Residential Holiday Scheme for Disabled Children Regulations (England)
  • SEND Information, Advice and Support Services Standards
  • Civil Mediation Council Code of Practice
  • National Portage Association Code of Practice
  • Quality in Play Standards
  • Skills Active Code of Practice

For information on a specific service’s quality standards, please feel free to contact your local service  via the contact details on their web page. For more general information, contact our Head of Quality & Performance.

Fundraising:

KIDS is committed to good fundraising practice. We are dedicated to following the Code of Fundraising Practice and the Fundraising Promise. Click here for more information.

Published: 27th September, 2016

Updated: 20th November, 2020

Author: Julia Hunt-McNeur

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • KIDS Hayward Adventure Playground secures grant from Derwent London Community Fund

    KIDS Hayward Adventure Playground secures grant from Derwent London Community Fund

  • An update about our services

    An update about our services

  • Virtual Challenges

    Virtual Challenges

    Take on a virtual challenge and support KIDS wherever you are in the world.

  • Local Running Events

    Local Running Events

    Not sure which events are near you? Use our handy search function to show what's happening in your local area.

Most read

  • KIDS Staff Zone

    This page is for employees and workers of KIDS only.

  • SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service)

    SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service)

  • Hackney Adventure playground

    Hackney Adventure playground

    KIDS’ Adventure Playgrounds provide stimulating and inclusive play on a closed access site. The Hackney playground offers an accessible green space within an urban environment, where children can choose their play in a setting which supports their requirements.

  • KIDS Hertfordshire HUBs

    KIDS Hertfordshire HUBs

    The HUBs offer information and support for parents and carers of disabled children and young people aged 0-19 in Hertfordshire.

  • Mediation

    Mediation

    KIDS SEND Mediation Service is an independent mediation and disagreement resolution service, which is free of charge for parents/carers and young people.

  • Parent and Family Support

    Parent and Family Support

    At KIDS, we have services that provide general parent and family support as well as Key working, Sleep projects, Parent forums and Befriending services.

  • Yorkshire and the Humber

    Yorkshire and the Humber

  • London

    London

  • Our service standards

    Our service standards

    KIDS is committed to delivering a consistently high level of service throughout our extensive and diverse range of provision.

  • After School Clubs

    After School Clubs

    Our after school and Saturday clubs provide safe, stimulating and inclusive play near you.

Tag cloud

Adventure Playgrounds Camden Hull Jobs Lincoln London London jobs Midlands Play and Social SENDIASS Short Breaks South East South Gloucestershire Trustees Yorkshire Yorkshire and the Humber

Latest tweet

  • "The only organisation that didn’t give up trying to help us was KIDS. I will be eternally grateful to the staff ."… https://t.co/BgwfZHvzSy

    20thJanuary, 2021 @KIDScharity
  • Our parent and family support services not only offer practical support but promote the importance of emotional and… https://t.co/lu7SPl0AXb

    19thJanuary, 2021 @KIDScharity
  • Lockdown is affecting everyone in different ways and its is very important to make sure everyone is looking after t… https://t.co/lX52d5PpLT

    18thJanuary, 2021 @KIDScharity

Helpful links

  • Find a service
  • Donate
  • About us
  • Contact us
  • Book a Short Break online
  • Staff
  • E-Learning

Connect with us

  • Facebook
  • Twitter
  • linkedin
  • YouTube
  • Instagram
Subscribe to our newsletter Accessibility

Sign up for our newsletter

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])
  • Terms and Conditions
  • Staff
  • Privacy policy
  • Feedback and Complaints policy
  • Cookies
  • Sitemap
  • Press
  • Careers

Company limited by guarantee No: 1346252 Registered Charity Number 275936 Registered office: 7-9 Elliott's Place, London N1 8HX