Our services Our Service Standards Our service standards KIDS is committed to delivering a consistently high level of service throughout our extensive and diverse range of provision. We do this by: • Working closely with families, young people and funders to fully understand their needs and meet their requirements,• Complying with relevant statutory and regulatory requirements• Ensuring our services meet national standards of good practice• Achieving ‘good’ or better results in all external assessments• Conducting our business in a way that reflects our core values• Ensuring our people have the training and skills to support the delivery of high quality services • Establishing systems and processes that enable us to measure and evidence what we do, and• Promoting continuous improvement and knowledge sharing KIDS' approach to quality is underpinned by a set of guiding principles: • Ensuring a person centred approach to the care and support of each individual• Ensuring our activities and environments are safe, well maintained and fit for purpose• Enabling the people we support to set customer standards and involving them in review and auditing processes• Adopting outcome focused working and evidence based practices• Deploying comprehensive policies, procedures and guidance which define standards and detail how these agreed levels of service are to be achieved• Being open, transparent and trustworthy in all our dealings and communications both within KIDS and in our external relationships Read our Quality Assurance Policy Safeguarding KIDS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All children and young people we work with must, at all times, feel safe. As part of our commitment to safeguarding KIDS has a safeguarding board with representatives from all parts of the organisation. The board meets regularly to review policy and practice and disseminate learning and good practice. KIDS has a designated safeguarding lead at director and at trustee level. KIDS follows safer recruitment principles and all staff and volunteers working with children, young people or families have DBS checks, regular supervision and safeguarding training. We work closely with families and co-operate fully with other agencies to take all reasonable steps to minimise the risks of harm to a child or young person’s well-being. We recognise that not all risks can be eliminated so we must operate in an atmosphere of safe uncertainty. This means that children and young people must feel secure and safe in the face of reasonable risks but should never be knowingly or unknowingly put in a position of significant harm or abuse. To read our safeguarding policies please clink on the links below. Feedback and complaints policy Safeguarding Children and Young People Policy Safeguarding Adults Policy Disclosure and Barring Service Policy Whistle Blowing Policy Recruitment_and_Selection_policy_ Recruitment Terms and Conditions Recruitment Guidelines How we manage your data General Privacy Policy Privacy Notice for Children, Young People and Families using our services Privacy_statement_easy_read.pdf HR Data Protection Policy Inspection KIDS services are regularly monitored and evaluated by national regulatory bodies. Ofsted Ofsted is the Office for Standards in Education, Children’s Services and Skills. It is the independent regulator of services that care for children and young people, and services providing education and skills for learners of all ages. Ofsted undertake regular monitoring and inspection of the following KIDS services: Nursery education After school, weekend and holiday clubs Adventure Playgrounds Residential care and holiday schemes Care Quality Commission The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care. CQC undertake regular monitoring and inspection of our short breaks services where we provide personal care and support within the home. External Accreditation Where appropriate we seek and attain external accreditation for the services we provide. British Quality Foundation KIDS became a bronze member of the British Quality Foundation in May 2016. The BQF is the premier membership organisation representing excellence and performance improvement in the UK. Our membership is the first step in working towards the EFQM Excellence Model. Civil Mediation Council KIDS is a member of the Civil Mediation Council which promotes the highest standards of skill, conduct and integrity in mediation. Recruitment KIDS is a disability Confident Committed Employer and we have committed to: Ensure our recruitment process is inclusive and accessible: Communicate and promote vacancies: Offer an interview to disabled people Anticipate and provide reasonable adjustments as require Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work At least one activity that will make a difference for disabled people. Standards and Codes of Practice The range of standards and codes of practice KIDS services comply with are: Statutory Framework for the Early Years Foundation Stage Childcare Registration Regulations Fundamental Standards for Health and Social care Children’s Home Regulations and Standards (England) Residential Holiday Scheme for Disabled Children Regulations (England) SEND Information, Advice and Support Services Standards Civil Mediation Council Code of Practice National Portage Association Code of Practice Quality in Play Standards Skills Active Code of Practice For information on a specific service’s quality standards, please feel free to contact your local service via the contact details on their web page. For more general information, contact our Head of Quality & Performance. Fundraising: KIDS is committed to good fundraising practice. We are dedicated to following the Code of Fundraising Practice and the Fundraising Promise. Click here for more information.