SENDIASS

The Special Educational Needs and Disabilities Information Advice and Support Services offer information, advice and support for parents and carers of children and young people with special educational needs and disabilities (SEND). This service is also offered directly to young people.

The service is free, impartial and confidential.

KIDS SENDIASS have developed resources providing information and advice for parents, carers, professionals and young people.

It is a legal requirement that all local authorities have a SENDIAS service and KIDS provide a number of these services across the country. Each KIDS SENDIAS service has a local page with their contact details, local information and local resources.

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We are part of the

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My SENDIASS for young people aged 16 - 25 with Special Educational Needs or Disabilities. 

Find out more about the SENDIAS minimum standards and our policies

Visit the links here for latest COVID-19 updates and resources.

Getting the support they need

Lorna Lane is a single parent and the primary carer for seven children and young people. We received a referral from the Early Help worker for the youngest child Clark, for whom his school was applying for an EHC. Once we had met Lorna for an initial meeting she asked for support with three of her other children, as they were struggling in school or college. Their needs varied from learning difficulties, social, emotional, mental health and communication needs.


One of Lorna’s other sons had been excluded from secondary school and there were concerns about his emotional well-being as he states that he is ‘not a nice person’ and was becoming more and more withdrawn.

Developing a communication plan

There was poor communication between Lorna, the schools and the Local Authority because Lorna struggled to make phone calls or express herself face to face. Lorna was supported in asking for things in writing so that she could keep a record and form her replies point by point as she had many professionals working with her family and felt confused by what everyone’s role was in helping her children. So a professionals map was created for each of Lorna’s children so she could easily reference who was who.

Supporting Lorna with the EHC process

It was decided that it would be beneficial to meet everyone involved and gather more accurate information about where each child was in the EHC process. It was ensured that Lorna had a clear action plan after the meeting, what she needed to do and what professionals were going to do, as she said she often came out of this meeting with a limited idea of what was said.


It was only through offering this comprehensive family support work that we were able to support Lorna to engage in the EHC plan (Education Health and Care Plan) process.