Communication Training


The KIDS London SEN Mediation Service provides training courses on mediation and communication with parents, to meet the needs of local authorities. These courses are offered to staff in the local authorities (including schools) and parent partnership services we work with.


Please note that our training courses are not currently open to members of the public or staff from other local authorities authorities.


Visit this link to find out more about the KIDS London SEN Mediation Service: www.kids.org.uk/mediation

Topics covered include:

  • Mediation in Action- what is mediation and how does it work in disagreements over provision for special educational needs (SEN)?

  • Effective SEN Meetings with Parents
    Effective Meetings AgendaEffective SEN Meetings with Parents Agenda

  • Excellent Email and Telephone Communication

The KIDS London SEN Mediation Service’s training programmes enable participants to use effective communication and conflict management techniques.

Contact us to discuss training further on 020 7837 2900, or email us at audrey.dorival@kids.org.uk


Over 400 people have now attended our courses. Feedback from participants is consistently excellent:

Facilitators- Over 97% of participants rated the skill of the facilitators as excellent.

Course material- Over 93% of delegates found the course material to be high quality.

Relevance to role- Over 93% of delegates found the course content particularly relevant to their role.

Training Evaluation 2009-10Training Evaluation 2009-10



Here is what the course participants say:

“What a fantastic day – I really enjoyed all of it, especially the role play!”

“It’s helped me to appreciate how effective I really am!”

"Enjoyed getting fresh ideas for us to use to make our daily service better."

"I think I have learned how to put people at ease more and actually listen to what is being said."

“So nice to have time out of the office and learn something new, in a calm and relaxed environment.”

"The session was extremely informative and enjoyable. The trainers facilitated the session effectively and enabled everyone to feel involved."

"I really enjoyed the course. Thank you for explaining it so clearly."

"The whole course was very well constructed and delivered and was enjoyable throughout."

"I find group activities really hard but enjoyed these!!"

"Ideas were discussed and given to us that we can use practically. The trainer's enthusiasm and personal perspective and issues made it more real."

"I enjoyed the way the course was presented, it felt very comfortable and non-threatening."

"Excellent safe environment which allowed for development of skills. Even when tension was high and I was very nervous, I still felt supported in the task."

"Really well paced. Facilitators very accessible and part of group."

"Felt I'd learnt something new!"

"Found all of the course to be relevant. [I learnt] lots of hints and tips to put into practice."

"Will help me with being more confident in the way I have been working."

"I am now going to try to encourage more parents in our borough to engage in mediation before tribunals, lawyers etc."

"I enjoyed the informality of the session and the fact that it was tailored to our needs."

Contact us to discuss training further on 020 7837 2900, or email us at audrey.dorival@kids.org.uk