Closing date:  26th May 2015

FTE salary: £17,126

Hours of work: 36 hours per week

We are looking for a dedicated individual with excellent administrative skills, that ideally has had experience of managing casework, to join our West Midlands SEN Mediation team at our office in Sutton Coldfield. 

The role:

To support the delivery of the SEN Mediation service within the service specification as set down by the SEND Code of Practice and local authority contracts. Duties of the job include:

•  To provide a high quality response to  initial phone and email enquiries to the SEN mediation service including those from parents, young people, schools and local authorities.

•  To offer information about the SEN mediation service and in general the role of mediation in relation to the SEND Code of Practice

•  To manage referrals to mediation including liaising with all parties, gathering of documents.

•  To ensure the casework management system is accurately maintained at all times.

•  To organise collate mediation summaries for mediation participants.

•  To arrange mediation sessions including booking of venue and mediators and liaising with all required parties.

We offer:

A busy and varied role within a national charity

Working as part of a great team within a friendly environment

A location with free parking and excellent rail and bus links. 

Job description                      Person specification

To apply:

Please download an application pack and email to

For further information please telephone the Charanpreet Sohal on 0121 3624576.