Casework Administrator (SEN Mediation) Closing date: 26th May 2015FTE salary: £17,126Hours of work: 36 hours per weekWe are looking for a dedicated individual with excellent administrative skills, that ideally has had experience of managing casework, to join our West Midlands SEN Mediation team at our office in Sutton Coldfield. The role: To support the delivery of the SEN Mediation service within the service specification as set down by the SEND Code of Practice and local authority contracts. Duties of the job include: • To provide a high quality response to initial phone and email enquiries to the SEN mediation service including those from parents, young people, schools and local authorities. • To offer information about the SEN mediation service and in general the role of mediation in relation to the SEND Code of Practice • To manage referrals to mediation including liaising with all parties, gathering of documents.• To ensure the casework management system is accurately maintained at all times. • To organise collate mediation summaries for mediation participants. • To arrange mediation sessions including booking of venue and mediators and liaising with all required parties.We offer: A busy and varied role within a national charity Working as part of a great team within a friendly environment A location with free parking and excellent rail and bus links. Job description Person specificationTo apply:Please download an application pack and email to Charanpreet.Sohal@kids.org.ukFor further information please telephone the Charanpreet Sohal on 0121 3624576.