Mediation is an informal, voluntary process which involves an independent facilitator (the mediator) helping those in dispute to reach agreements that are acceptable to all parties.
The mediator is impartial, does not take sides, nor put forward suggestions or possible solutions to the dispute. The mediator is there to help to facilitate discussions and to make sure everyone is treated fairly.
The mediator is in control of the process but not of the outcome of the mediation. It is the parties themselves that find solutions and decide the outcome through participating in the mediation process.