An independent, impartial and confidential service which offers information and support for parents of children and young people with special educational needs and disabilities (SEND)

How does the service work?

Impartial and confidential advice and information around special education needs or disability relating to education, health and social care.

Assistance with understanding reports and letters, attending meetings and preparing for assessments and  reviews.

Information and signposting to support services in your area.

Support with preparing for Adulthood.

The service can also support parents at school meetings, annual reviews and tribunals. 

What benefit can accessing the service bring?

The service aims to:

Enable parents, carers and young people to make informed choices and decisions with confidence; and 

Promote partnerships between parents, schools, pre-schools, the local authority, support services, other agencies and the voluntary sector.

"KIDS has opened our eyes to the whole system how it works and what help there is for us, we now know we don’t have to struggle alone"

Who is the service for?Parents/carers of children with special educational needs aged up to 25. Young people can also access elements of the services directly as well.  

When is the service available?

Day Time
Monday 10.00am - 5.00pm
Tuesday 10.00am - 5.00pm
Wednesday 10.00am - 5.00pm
Thursday 10.00am - 5.00pm
Friday 10.00am - 5.00pm
Saturday Closed
Sunday Closed

How to access this service

Parents and families can self refer themselves to access this service using the contact details below.

Monday to Friday 10am - 5pm (51 weeks of the year)
Evening Helpline: Monday to Wednesday until 10pm
(Monday and Tuesday only during school holidays)

ContactRichmond/Kingston SENDIASS or on 0208 547 6200