The SEND Information, Advice and Support Service provides free, confidential and impartial special educational support and advice to parent carers of children and young people with special educational needs.


How does the service work?

There are three caseworkers within the Service, who are able to provide telephone, email or written advice. Staff are expected to maintain a good working knowledge of SEN legislation and guidance, and are able to access Legal Training via the IASS Network. With notice, home visits can be arranged for parent carers who would have difficulty in coming to the office for face to face meetings. Staff can also attend school, Local Authority, and other meetings (such as CAFs) in order to support parent carers.

The service is free and confidential.
Parents views are listened to and valued.
Meetings with parents are arranged at home or at venues convenient to parents.
The service responds flexibly to meet individual parents needs.
The service provides access to an Independent Parental Supporter.

How can it help?

The service helps to explain:

- The special educational needs system
- Parents roles and rights
- Assessment and provision
- Professional reports
- The roles of other agencies
- Educational options and choices
- The service can support parents at School Meetings, Annual Reviews and Tribunals.

Who is it for?

Parents/Carers of children who have special educational needs and are aged 0-19 years. 

When is it on?

Day Time
Monday 09.00-17.00
Tuesday 09.00-17.00
Wednesday 09.00-17.00
Thursday 09.00-17.00
Friday 09.00-17.00
Saturday Closed
Sunday Closed


The service is located in Chatham, and is accessible by foot, bus or car. There is parking available on nearby streets, and limited visitor parking on site. Although the office is upstairs, there is a lift to this floor. The 701 from Chatham Waterfront bus station stops on Hopewell Drive.


How to access this service

In order to access the service, parent carers will live in Medway, and have a child or children with special educational needs. For those families living in Kent, details of the Kent service can be found here: Kent SENDIASS Service

Parent carers can contact the service directly by email, telephone or post. There is an answerphone service for when case workers are away from the office.


 Contact

Mhairi or Pamela on 01634 577657



Service policiesImpartiality policy       Confidentiality policy

Useful links

IPSEA     Corum Childrens Legal Centre      Medway Parent Carer Forum       Medway Council