An independent, impartial and confidential service which offers information and support for parents of children and young people with special educational needs and disabilities (SEND) as well as SEND mediation services.

How does the service work?We provide individual support which includes:

Impartial and confidential advice and information around special education needs or disability relating to education, health and social care.

Impartial and independent mediation and disagreement  service.

Assistance with understanding reports and letters, attending meetings and preparing for assessments and  reviews.

Information and signposting to support services in your area.

Support with preparing for Adulthood. 

What benefit can accessing the service bring?

The service aims to:

Enable parents, carers and young people to make informed choices and decisions with confidence; and 

Promote partnerships between parents, schools, pre-schools, the local authority, support services, other agencies and the voluntary sector.

Who is the service for?Parents/carers of children with special educational needs aged up to 25. Young people can also access elements of the services directly as well.  

When is the service available?

Day Time 
Monday 10.00-17.00
Tuesday 10.00-17.00
Wednesday 10.00-17.00
Thursday 10.00-17.00
Friday 10.00-17.00
Saturday Closed
Sunday Closed

How to access the serviceParents/carers and young people can self refer themselves to access this service using the contact details below.